I specialize Internet Support Technician , of what you , customer support 247844 , customer problems Understanding

  • Published date: Feb 6, 2012
    • Little Rock, United States
I specialize Internet Support Technician  , of what you , customer support 247844 , customer problems Understanding

08/12/2011 Specialist I - Internet locations technical customer support 247844 ServicesAdditional: join our team and take your career to the next level. Windstream Communications is a technology and solutions provider with operations in 29 states and the District of Columbia, and generate about $ 4 billion in annual revenue. We offer IP-based voice and data services, MPLS networks and data centers and managed services hosting and communications systems for companies and government agencies. Windstream also delivers broadband, digital phone, and services for high-definition television to its customers in the first place housing in rural areas, and we run the fiber network of local and long-distance optical covering 60,000 support specialists path miles.Technical (TSS) to deal with the escalation complicated than the first level BSR individuals. They solve complex problems through effective coordination and facilitation with other teams of support. Technical support services to help customers and employees of this decision from the Internet or complex data and functions of network functional problems.Essential:. To answer incoming calls and e-mail messages through the support of the transition problems and solutions to the problems of Internet customers .. Check the equipment problems Windstream / power, and to notify the Department the right .. Dealing with the escalation of a complex of BSRS .. Monitor and help support the BSR and the call .. Escalation, monitoring, and follow-up problems in the management system appropriate to ensure trouble-making in a timely manner .. And accept the solution calls escalation .. Other duties in accordance with the requirements of assigned.Minimum: high school diploma or equivalent and 4 + years experience with 3 + years directly related to the function. Hours may be an alternative college or university degree of some experience and qualifications that are appropriate.Desired:. Customer service experience .. Good listening skills .. Good communication skills / interpersonal skills .. Keys to customer service .. Use the Office package PC / Microsoft / billing packages Windstream .. Fluent knowledge of computer applications the Internet .. Ability to organize calls efficiently and solve customer problems .. Understanding of modems and dial-up protocol TCP / IP .. In-depth knowledge of the specialty products online .. Strong training, skills and guidance .. High degree of technical assistance aptitude.Educational. Payment of tuition fees. Professional dues paid. Career development and time TrainingPaid disabled. Holiday. HolidaysHealth insurance. Quick medical insurance and dental treatment. Prescription drug plan and vision coverage. Pre-tax flexible spending plans AccountsRetirement. 401 (k) plan to work with MatchExperience companyFor growing all the benefits of what you put in your business, you deserve the best in return. Of the environment and a friendly team-based, progressive and salaries to health plans, and benefits of our hard-working for you. See, for yourself.Employment at Windstream is subject to post offer, pre-employment drug test. EOE / AAP Employer.There not a transfer made to offer position.We competitive salaries, and a range of comprehensive benefits, and opportunities for career growth within your environment.WINDSTREAM excellent working is proud to be on the basis of equal opportunity

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